At ZENRATHEN, we strive to ensure our customers are completely satisfied with their purchases. If you are not fully satisfied, we’re here to help.
To be eligible for a refund, the product must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned, such as perishable goods and customized products.
To initiate a refund, please contact us at [email protected] with your order number and details about the product you would like to return. We will promptly respond with further instructions.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you haven’t received a refund within the expected time frame, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
For any further questions regarding our refund policy, please contact us at +1 (234) 567-890 or visit us at our office located at 789 Business Parkway, Suite 400, Anytown, ST 12345.